Privacy Policy
Effective date: 18 Oct 2026 · Applies to all JeayData users
JeayData ("we", "us", "our") is committed to protecting your privacy.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.
By using our platform, you agree to the practices described here.
Please read this policy alongside our Terms & Conditions.
We collect only what is necessary to provide our services securely and effectively.
Information you provide:
- Full name, email address, phone number, and username when you register
- Service-related identifiers (recipient phone numbers, meter numbers, smartcard numbers) - collected solely to fulfil the specific transaction you initiate
- Communications you send to our support team
- Identity documents where required for verification in line with regulatory obligations
Information collected automatically:
- IP address and general device/browser information, used for security and fraud detection
- Login activity and session data, used to protect your account
- Transaction history associated with your account
We do not collect sensitive personal information beyond what is strictly necessary to deliver and secure our services.
2. How We Use Your Information
- To create, verify, and manage your account
- To process transactions and deliver services to the correct recipient
- To send transaction confirmations, receipts, and account notifications
- To detect and prevent fraudulent activity and protect the platform
- To respond to support requests and resolve disputes
- To comply with applicable Nigerian laws and regulatory requirements
- To improve and maintain the platform
We do not use your information for advertising purposes or sell it to third parties.
3. Lawful Basis for Processing
We process your personal data on the following lawful bases under the Nigeria Data Protection Regulation (NDPR):
- Contract performance: Processing necessary to provide the services you have requested
- Legal obligation: Processing required to comply with applicable laws and regulations
- Legitimate interests: Fraud prevention, platform security, and service improvement - where these interests are not overridden by your rights
- Consent: Where you have explicitly agreed to a specific use (e.g. marketing communications, if applicable)
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for their own commercial purposes.
We share information only in these limited circumstances:
- Service fulfilment: We share the minimum necessary data with our licensed payment and network service partners to complete the transactions you request. These partners are contractually bound to handle your data responsibly and only for the purposes we specify.
- Legal requirements: We may disclose information in response to a valid court order, regulatory requirement, or lawful request from a Nigerian authority.
- Fraud prevention: We may share information with relevant authorities where we have reasonable grounds to suspect fraud or illegal activity.
- Business continuity: In the event of a merger, acquisition, or restructuring, your data may be transferred to the successor entity, subject to the same privacy protections.
5. Data Security
We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
Your password is stored in a non-readable format. All data transmitted between your device and our platform is encrypted. We review and update our security practices regularly.
While we take every reasonable precaution, no internet-based service can guarantee absolute security. We encourage you to use a strong, unique password, keep your transaction PIN confidential, and contact us immediately if you suspect any unauthorised activity on your account.
6. Cookies & Local Storage
JeayData uses cookies and local storage for the following purposes:
- Maintaining your login session securely
- Remembering your display preferences (e.g. light or dark mode)
- Protecting your account against cross-site request forgery
We do not use cookies to track you across other websites or for targeted advertising. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.
7. Data Retention
- Account information is retained for as long as your account is active
- Transaction records are retained for the period required by applicable financial and regulatory laws
- Support communications are retained for a reasonable period following resolution
- Security and access logs are retained for a limited period for fraud investigation purposes
You may request deletion of your account at any time. Some data may be retained after deletion where required by law, to prevent fraud, or to enforce our Terms.
8. Your Rights
Under the NDPR and applicable law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data, subject to legal retention obligations
- Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
- Right to Object: Object to processing based on legitimate interests
- Right to Data Portability: Request your data in a structured, commonly used format
To exercise any of these rights, contact us at support@jeaydata.com. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.
10. Children's Privacy
JeayData is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has registered on our platform, please contact us immediately and we will promptly remove their information.
11. Changes to This Policy
We may update this Privacy Policy from time to time as our services evolve or as required by law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you through the platform or by email. Continued use of JeayData after an update constitutes your acceptance of the revised policy.
For questions, concerns, or data rights requests, please contact us: